RESPECTFUL CHOICES
Our hotels are located in some of the most beautiful places in the North. We see how fragile our nature is. We see how our choices make a difference. We understand what is at stake if we lose the nature around us, our way of life, our livelihoods, and our communities.
That is why sustainability is not a separate programme for us, but a natural part of our everyday operations. On this page, you can explore practical examples of how sustainability is reflected in daily life at Santa’s Hotels.
USING ELECTRICITY AND WATER WISELY
All electricity used by our hotel companies comes from 100% renewable sources. We monitor water consumption through the Smartvatten system, which helps us quickly identify unusual consumption. We also encourage our guests to be mindful of their use of electricity and water during their stay.
Small choices matter when we make them together.
YOU ARE PART OF THE STORY
We recognise that every journey leaves a mark. That is why we continuously develop our operations and look for ways to understand and address the impacts of our activities.
To make it easier for you to assess our sustainability efforts, we have certified our hotels through two recognised sustainability programmes. Participation in these programmes helps us communicate our sustainability actions and develop our operations in a long-term and systematic way.
Green Key is an internationally recognised sustainability certification for the tourism industry, based on the UN Sustainable Development Goals. It is also a programme that encourages its members to continuously improve their operations.
Sustainable Travel Finland, or the STF label, is a label awarded by Visit Finland to companies committed to developing sustainable tourism practices in Finland.
These hotels have been awarded both labels:
- Santa’s Hotel Rakka, Kilpisjärvi
- Santa’s Hotel Tunturi, Saariselkä
- Santa’s Hotel Aurora, Luosto
- Santa’s Resort & Spa Hotel Sani, Kalajoki
- Santa’s Hotel Santa Claus, Rovaniemi
- Santa’s Igloos Arctic Circle, Rovaniemi
SMALL ACTIONS, BIG IMPACT
Each year, we welcome guests from dozens of countries. Even the smallest choices can make a difference when we make them together.
Drop by drop
We use only eco-certified cleaning products in our daily housekeeping. Still, cleaning and laundry consume energy and put a strain on the environment. Together, we can make wiser choices.
We are part of the Finnish Hospitality Association’s energy efficiency agreement.
By consuming a little less, even drop by drop, we can reduce water and energy consumption together.
By using your towel for more than one day, switching off the lights when leaving your room and requesting cleaning only when needed, you help us save water and energy.
Our roots are in the North
We are a genuinely Lapland-based family-owned company, and our hotels are located in places that are familiar and important to us. We want to play an active role in supporting vibrant local communities in the regions where we operate.
We pay our taxes in Finland and in the municipalities where our companies are based. We create both year-round and seasonal employment opportunities in the regions where we operate.
Local people, businesses, and communities are an important part of our operations. That is why we work closely with local partners and strive to strengthen the vitality of the North through our own activities.
We were born in the North, we live here, and we build our future together with local communities.
Good food, made with care
We favour locally sourced and organic ingredients in our restaurants whenever possible. We do not use meat, fish, or seafood from endangered or protected species. You will clearly find organic, vegetarian, vegan, and local options marked on our menus.
Every morning, we set a generous breakfast buffet for our guests. We kindly ask you to take what you feel like eating, you are always welcome to come back for more. Together, we can reduce food waste.
Enjoy your meal!
Recycling, the natural way
In Finland, we have excellent
opportunities to recycle bottles and
waste into new materials.
We kindly ask you to recycle during your stay. If you are unsure how, our team is always happy to help.
Leave a mark on your heart, not on nature
The nature around us invites you to both big and small adventures. In Finland, we have the right to roam, which gives you the freedom to explore nature respectfully.
And one more thing! You are free to pick berries in our forests as much as you like. Blueberries and cloudberries are true northern superfoods, giving you energy for your adventures.
As you explore, we encourage you to think about how to leave as little trace as possible. Please check if there are any local restrictions, as there may be in national parks. Stay on marked paths, let plants grow and animals wander in peace. Take only memories with you.
THIS IS A JOURNEY EVERYONE IS INVITED TO
You are welcome here just as you are. Here, everyone belongs.
For us, inclusivity means welcoming you as your true self, recognising your individual needs, and respecting diversity in all its forms, regardless of physical ability, culture, gender, sexual orientation, or financial situation. The same applies to you whether you are our guest, our employee, or our partner.
Accessibility is an important area of development for us, and we have introduced an Accessibility Index to help us communicate the current level of accessibility at our hotels openly and proactively, while continuously improving our facilities.
We collect customer feedback in a structured and continuous way, and we use it to improve our operations. If we did not succeed, we would truly appreciate you telling us.
We will do our best to make things right.
A GREAT WORKPLACE IS BUILT TOGETHER
During peak seasons, we employ over 300 people across our hotels. Sustainability is something that belongs to all of us, because no one can create change alone. Our approach to sustainability starts with a strong commitment to following all laws and regulations. All of our employees and trainees are covered by occupational accident insurance.
We provide training for our staff on environmental and sustainability topics related to their work, as well as other training essential to their roles, helping them develop their skills.
We are committed to building a safe working environment. We actively address risks, as well as any form of harassment or inappropriate behaviour. We use a shared communication channel, Falcony, to report near-miss situations, and a Whistleblower service for reporting concerns.
Especially during high seasons, we employ people from different countries who may not be familiar with Finnish practices and legislation. We want every employee to understand their position and their rights, so we provide guidance and support at the beginning of employment and throughout their time with us.
We are committed to anti-corruption practices as well as responsible purchasing and investments.
We work systematically to ensure that Santa’s Hotels is a good place to work. We participate in the Great Place to Work® programme and use employee feedback to continuously improve our operations.
The following hotels have been awarded the Great Place to Work® certification:
- Santa’s Hotel Rakka, Kilpisjärvi
- Santa’s Hotel Tunturi, Saariselkä
- Santa’s Hotel Aurora, Luosto
- Santa’s Resort & Spa Hotel Sani, Kalajoki
- Santa’s Hotel Santa Claus, Rovaniemi
- Santa’s Igloos Arctic Circle, Rovaniemi
