RESPECTFUL CHOICES
Our hotels are located in some of the most beautiful places in the North. We see how fragile our nature is. We see how our choices make a difference. We understand what is at stake if we lose the nature around us, our way of life, our livelihoods, and our communities.
That is why sustainability is not a separate programme for us, but a way of thinking, being, and acting. It is about everyday choices we can feel good about, every single day.
DOING OUR PART, EVERY DAY
We are committed to both adapting to climate change and mitigating its impacts. We use energy-efficient technologies, reduce waste, and favour renewable energy sources.
We want to help ensure that the unique and unspoilt nature of the North is preserved for generations to come.
YOU ARE PART OF THE STORY
We recognise that every journey leaves a mark. That is why we want to make sure that the mark we leave together is as light as possible.
To make it easier for you to evaluate our sustainability, we have certified our hotels through two recognised sustainability programmes. These programmes support us in developing our work further and communicating it clearly.
Green Key is an internationally recognised sustainability certification for the tourism industry, based on the UN Sustainable Development Goals. It is also a programme that encourages its members to continuously improve their operations.
Sustainable Travel Finland, or the STF label, is awarded by Visit Finland. It recognises sustainable practices and helps travellers make more responsible choices in Finland.
These hotels have been awarded both labels:
- Santa’s Hotel Rakka, Kilpisjärvi
- Santa’s Hotel Tunturi, Saariselkä
- Santa’s Hotel Aurora, Luosto
- Santa’s Resort & Spa Hotel Sani, Kalajoki
- Santa’s Hotel Santa Claus, Rovaniemi
- Santa’s Igloos Arctic Circle, Rovaniemi
SMALL ACTIONS, BIG IMPACT
Each year, we welcome guests from dozens of countries. No one can change the direction alone, but together we can create more sustainable paths forward. That is why we invite you to join us in making more responsible choices.
Drop by drop
We use eco-certified cleaning products in our daily housekeeping. Still, cleaning and laundry consume energy and put a strain on the environment. Together, we can make wiser choices.
We are part of the Finnish Hospitality Association’s energy efficiency agreement.
We can use less, even drop by drop. This is how we protect what makes the North so special, today and in the future.
By using your towel for more than one day and requesting cleaning only when needed, you help us save water and energy.
A deep respect for local culture
What makes the North truly special is our culture and our way of life. Local people, stories, and experiences make your stay genuine and meaningful. Listen to the stories, taste the flavours, pause to wonder and let yourself be inspired.
We are here because the North means a great deal to us. We want to support the development of our region and choose to work with local partners and suppliers whenever we can. Together, we build more sustainable travel in our area.
We prioritise hiring local people, and our team is always happy to share their stories with you. You will find local art, materials and craftsmanship in our interiors, as well as locally made souvenirs in our hotels.
When you choose local businesses, you help sustain life and livelihoods in the sparsely populated North. You bring meaningful encounters, work, and future opportunities with you. And you take home more than memories, you take a piece of our story.
Good food, made with care
We favour organic, Fairtrade, and locally sourced ingredients in our restaurants whenever possible. We do not use meat, fish, or seafood from endangered or protected species. You will clearly find organic, vegetarian, vegan, and local options marked on our menus.
Every morning, we set a generous breakfast buffet for our guests. We kindly ask you to take what you feel like eating, you are always welcome to come back for more. Together, we can reduce food waste.
Enjoy your meal!
Recycling, the natural way
In Finland, we have excellent
opportunities to recycle bottles and
waste into new materials.
We kindly ask you to recycle during your stay. If you are unsure how, our team is always happy to help.
Leave a mark on your heart, not on nature
The nature around us invites you to both big and small adventures. In Finland, we have the right to roam, which gives you the freedom to explore nature respectfully.
And one more thing! You are free to pick berries in our forests as much as you like. Blueberries and cloudberries are true northern superfoods, giving you energy for your adventures.
As you explore, we encourage you to think about how to leave as little trace as possible. Please check if there are any local restrictions, as there may be in national parks. Stay on marked paths, let plants grow and animals wander in peace. Take only memories with you.
THIS IS A JOURNEY EVERYONE IS INVITED TO
You are welcome here just as you are. Here, everyone belongs.
For us, inclusivity means welcoming you as your true self, recognising your individual needs, and respecting diversity in all its forms, regardless of physical ability, culture, gender, sexual orientation, or financial situation. The same applies to you whether you are our guest, our employee, or our partner.
We collect customer feedback in a structured and continuous way, and we use it to improve our operations. Our goal is to offer accessible and equal travel experiences filled with good mood for everyone. If we did not succeed, we would truly appreciate you telling us.
We will do our best to make things right.
TOGETHER TOWARDS TOMORROW
We employ over 300 people across our hotels. Sustainability is something that belongs to all of us, because no one can create change alone. Our approach to sustainability starts with a strong commitment to following all laws and regulations. All of our employees and trainees are covered by occupational accident insurance.
We provide training for our staff on environmental and sustainability topics related to their work, as well as other training essential to their roles, helping them develop their skills.
We are committed to building a safe working environment. We actively address risks, as well as any form of harassment or inappropriate behaviour. We use a shared communication channel, Falcony, to report near-miss situations, and a Whistleblower service for reporting concerns.
Especially during high seasons, we employ people from different countries who may not be familiar with Finnish practices and legislation. We want every employee to understand their position and their rights, so we provide guidance and support at the beginning of employment and throughout their time with us.
We are committed to anti-corruption practices as well as responsible purchasing and investments.
The choices that shape tomorrow are made today. Let’s choose wisely together.
