Good to know

1.9.- 31.10. Limited reception opening hours

1.11.-31.03. Reception open 24h

1-30.04. Limited reception opening hours

At the time of limited opening hours, you will be served by the reception in Santa’s Hotel Santa Claus 24h (Korkalonkatu 29, tel. +358 400 102 220).

You can also contact the reception with the door buzzer on the front door of the main building of the igloo village and with the tablet in the igloo by sending a message.

Remember to take you key card when you go out from the igloo.

On the check-out day, you can leave the key cards in the igloo.

Restaurant Arctic Eye

Breakfast 7.30am-10.30am

Open daily 5pm-9.30pm (kitchen 9.00pm)

Available at Restaurant Arctic Eye: Chef's Special Menu

April 2024: Please make your table reservation in advance 2 days before your arrival date. Table reservation can be taken between 5pm-9pm.

Glass roof heating

Glass roof can be heated and de-iced by pressing the button under the key card slot next to the front door. The heater is on 15 minutes at a time.

Please note that the glass roof heating does not affect the room temperature.

Tablet & Aurora Alarm

Each igloo has a tablet and you can connect the reception by sending a message.

The tablet’s Aurora alarm plays music it the northern lights are visible on the sky.

Do not remove the tablet from the holder or use it for any other purposes. We will charge you if the tablet is broken.

Warm Water

Each one of igloos has own hot water tank. The warm water runs for about 20 minutes at a time. After that, it takes about 20 minutes to warm the water again.

Tap Water

Tap water is suitable for drinking. Finland is top tier in tap water quality in the world.

Flying a drone in our area is strictly prohibited due to the proximity to the airport and the privacy of our other guests.

In special occasions the permission is necessary from our Igloo Manager and the Finnish Authorization; www.fintraffic.fi

Housekeeping will visit your igloo for daily cleaning.

Daily cleaning includes changing towels, emptying trash bin and other surface cleaning. Please note that the bedding will be changed in 3 days.

For other specific request, please contact the reception.

The igloos have a free wifi network

ArcticEye
Password: Aurora12

Minibar items and minibar price & cocktail list can be found under the TV. Please note that tea, coffee & hot chocolate are complimentary.

Room Temperature must be stable during the season in order to keep the igloos warm.

The inside temperature must be between 21 and 22 Celsius. If it feels colder or warmer, please contact reception.

Please note that the central heating system is fully automatic and depends on the outside temperature differences. The system will turn on or off automatically.

The electricity and lights will be switched on when you insert the key card to the holder next to the door.

Complimentary parking place is located behind the main building. Parking in front of the igloos is prohibited for safety and security reasons.

Safartica is our partner, see their activities and safaris here:
www.safartica.com

If you have a sauna in your bathroom, switch on/off button is next to the door. The sauna will turn off automatically.

All our igloos are non-smoking.

Smoking is allowed only on the outside.

Please be informed that it is against to law to smoke inside. In that case, additional fee 350€ will be added to your room bill.

Our igloo village does not have a laundry service.

Please contact to reception to get assistance for laundry service.

Please note that the official check out time is at 11:00.

For late check out inquiries, contact to reception

The area has security, video control and an automatic fire alarm system.

In case of a fire alarm, leave the igloo. The meeting place is next to the main building.

Our igloo staff is here to make your stay the most memorable one. We are at your service!