Good to know

1.9.- 31.10. Limited reception opening hours

1.11.-31.03. Reception open 24h

1.-30.04. Limited reception opening hours

At the time of limited opening hours, you can get assistance via the igloo chat on your tablet or please contact Santa’s Hotel Santa Claus reception (Korkalonkatu 29, tel. +358 400 102 220).

Remember to take you key card when you go out from the igloo.

On the check-out day, you can leave the key cards in the igloo.

Restaurant Arctic Eye

Breakfast daily 7am-10.30am 

Mon-Sun 5pm-9pm (kitchen 8.30pm)

The igloos have a free wifi network

ArcticEye
Password: Aurora12

Complimentary parking place is located behind the main building. Parking in front of the igloos is prohibited for safety and security reasons.

Glass roof heating

Glass roof can be heated and de-iced by pressing the button under the key card slot next to the front door. The heater is on 15 minutes at a time.

Please note that the glass roof heating does not affect the room temperature.

Room Temperature must be stable during the season in order to keep the igloos warm.

The inside temperature must be between 21 and 22 Celsius. If it feels colder or warmer, please contact reception.

Please note that the heating system is fully automatic and depends on the outside temperature differences. The system will turn on or off automatically.

Tablet & Aurora Alarm

Each igloo has a tablet and you can connect the reception by sending a message.

The tablet’s Aurora alarm plays music if the northern lights are visible in the sky.

Do not remove the tablet from the holder or use it for any other purposes. We will charge you if the tablet is broken.

If you have a sauna in your bathroom, switch on/off button is next to the door. The sauna will turn off automatically.

Minibar items and minibar price & cocktail list can be found under the TV. Please note that tea, coffee & hot chocolate are complimentary.

Warm Water

Each one of the igloos has its own hot water tank. The warm water runs for about 20 minutes at a time. After that, it takes about 20 minutes to warm the water again.

Tap Water

Tap water is perfectly suitable for drinking. Finland is top tier in tap water quality in the world. Kindly note that there are no complimentary water bottles in the igloo.

The electricity and lights will be switched on when you insert the key card to the holder next to the door.

Housekeeping will visit your igloo for daily cleaning.

Daily cleaning includes changing towels, emptying trash bin and other surface cleaning. Please note that the bedding will be changed in 3 days.

For other specific request, please contact the reception.

To reduce environmental load, we only change sheets and towels by request.

If you wish to have a fresh towel, please leave your towel on the floor for cleaning. If you wish your sheets to be changed, please contact the reception.

There is a container for mixed waste in your igloo. The container is emptied during cleaning.

You can leave cardboard, glass and metal waste on the table in your igloo. Our housekeeping staff will sort them for you.

All our igloos are non-smoking.

Smoking is allowed only on the outside.

Please be informed that it is completely forbidden to smoke inside. In case we notice smoking inside, a fine of 350€ will be added to your room bill.

As a recognition for our continuous sustainability work, Santa’s Igloos Arctic Circle has received the Green Key sustainability certificate and the STF label.

Green Key

Green Key is an international sustainability certificate for tourism enterprises. The certificate has been granted to over 5300 establishments in 68 countries around the world.

The certificate includes requirements on:
• limiting the environmental impacts
• increasing social benefits
• supporting the local economy

Green Key is also a sustainability program whose participating companies commit to continuous development of their operations. The quality of operations is verified by regular, on-site audits. The certificate is issued by an external, independent Green Key jury.

Read more about the Green Key sustainability certificate: Front page – Green Key

STF-label

The STF-label is the Sustainable Travel Finland label awarded by Visit Finland, which is used to communicate sustainable activities to tourists. The label’s goal is to promote sustainable tourism in Finland and facilitate sustainable choices for tourists.

Read more about the STF-label: Sustainable Travel Finland – Visit Finland

Read more about our sustainability actions: https://santashotels.fi/en/sustainability/

You can browse and book activities in the area from Visit Rovaniemi -website. 

You can also ask our reception for activities around Santa Claus Village.

Flying a drone in our area is strictly prohibited due to the proximity to the airport and the privacy of our other guests.

In special occasions the permission is necessary from our sales department and the Finnish Authorization; www.fintraffic.fi

Our igloo village does not have a laundry service.

Please contact to reception to get assistance for laundry service.

Please note that the official check out time is at 11:00 AM.

For late check out inquiries, please contact the reception

Taxi

It’s easy to move around by taxi. For pre-booking, we recommend using Menevä or Rovaniemi Taxi services. If we can be of assistance, please do not hesitate to contact reception team.

Bus

There is a bus service that runs between the Rovaniemi city and Santa Claus  Village.

You can find the bus timetables online via the links below:
• Bus 8: https://linkkari.fi/In-English/Routes-and-timetables
• Santa Claus Bus: https://www.santaclausbus.fi/en/timetable/

The area has security, video control and an automatic fire alarm system.

In case of a fire alarm, leave the igloo. The meeting place is next to the main building.

Our igloo staff is here to make your stay the most memorable one. We are at your service!