Book with peace of mind: Flexible booking and cancellation Terms

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During these unpredictable times, we want to give you a peace of mind with our flexible booking and cancellation terms. When you book from santahotels.fi online shop or our Santa’s Hotels sales office, you can choose the most suitable booking and cancellation terms for you.

FLEX Booking

You can change or cancel your booking free of charge up to 6 pm the previous day of arrival.

Cancellation free of charge up to 6 pm the previous day of arrival.
Credit card details are required to guarantee booking. Booking is paid at check-in. The arrival and departure days can be changed without additional fees, up to one (1) year from original travel dates. If the room rates are higher on the period of the new travel dates, the additional cost is charged at check-in. If the rates are lower than the original travel dates, the difference will not be refunded.

SEMI FLEX Booking

Say approx 5 % from you accommodation with Semi Flex rates.

Credit card details are required to guarantee the booking.
The booking is charged 30 days prior arrival. The arrival and departure days can be changed without additional fees, up to one (1) year from original travel dates. The last changes must be made over 7 days prior arrival. If the room rates are higher on the period of the new travel dates, the additional cost is charged at check-in. If the rates are lower than the original travel dates, the difference will not be refunded.

Cancellation free of charge over 30 days prior arrival. 100 % cancellation fee 30-0 Days prior arrival.

Non-refundable Booking

Say approx 10 % from you accommodation with Non-refundable rates.

Booking is paid immediately at time of reservation.
Payment is non-refundable, but the arrival and departure days can be changed without additional fees, up to one (1) year from original travel dates. The last changes must be made over 30 days prior arrival. If the room rates are higher on the period of the new travel dates, the additional cost is charged at check-in. If the rates are lower than the original travel dates, the difference will not be refunded.

If the booking is cancelled, cancellation fee is 100%.

More information: Santa’s Hotels Sales Team
+358 400 102 200

Kindly note: availability of Flex / Semi-Flex / Non-refundable accommodation bookings can differ between properties, availability and/or booking/travel dates.

Santa’s Hotels reserves the right to all changes.