Good to know

Reception open daily from 12 noon to 8 pm

Our phone number is +358 400 102 162

Our hotel has a free wifi network.

Santas Wifi

password: 8104pukk1

Please note that occasional internet connection failures might occur in Kilpisjärvi.

Breakfast
8am-10am
Breakfast is available for hotel guests and by for other customers by reservation made before 9pm the previous day.

Our restaurant is open daily:
Mon - Fri 5pm-9pm
Sat 2pm-10pm
Sun 2pm-8pm

The kitchen will close 30mins prior to closing. Lobby bar opens daily at 9am and closes the same time as the restaurant.

Sauna in the hotel rooms

Instructions coming soon!

Sauna in the apartments

Switches for sauna are in the sauna stove. The left switch is to select how warm you would like to heat your sauna (min-max).

If you want to warm-up sauna right away, turn the right switch to 1 or 2 on white background (time in hours). After about half an hour, sauna is warm.

Turning the switch further over to the numbers on black background sets up the timer (hours) and sauna will start warming after the selected time.

When sauna is on, the radiators will switch off automatically and heating is not on!

You can buy wood for the fireplace at the reception!

Please note that we do not perform daily cleaning of the rooms automatically.

If you want daily cleaning for your room, please tell us at the reception.

To reduce environmental load, we only change sheets and towels by request.

If you wish to have a fresh towel, please leave your towel on the floor for cleaning.

If you stay with us for a while, we change the sheets once a week or by request. 

Recycling in the hotel rooms

• There is a container for mixed waste in your room. The container is emptied during cleaning.
• You can leave cardboard, glass and metal waste on the table in your room. Our housekeeping staff will sort them for you.

Recycling in the apartments

• Outside, next to the maintenance building, there are containers for mixed waste and bottles/cans.
• You can leave cardboard, glass and metal waste on the table in your apartment. Our housekeeping staff will sort them for you.

In the minibar you will find a variety of beverages and snacks.

Please list the products you have had from the minibar and pay them at the reception before departure. We will bill all the unpaid products afterwards.

Coffee and tea are complimentary.

This a is a non-smoking hotel. Smoking is allowed only on the outside of the hotel. Please do not smoke near the entrances.

We will charge an extra cleaning-fee (minimum 500€) for smoking in the room.

In case of a fire alarm, please find the emergency assembling area in front of the hotel’s main building.

For an unnecessary fire alarm (eg burning candles on the fireplace) we charge 1000€.

In an emergency, call the general emergency number 112.

Check-out is by 11 am on the day of your departure.

You can ask the reception about the late check-out options for an additional fee if our booking situation allows it.

Santa’s Hotel Rakka has started the application process for the Green Key sustainability certificate and the STF label in 2024. 

Green Key

Green Key is an international sustainability certificate for tourism enterprises. The certificate has been granted to over 5300 establishments in 68 countries around the world.

The certificate includes requirements on:
• limiting the environmental impacts
• increasing social benefits
• supporting the local economy

Green Key is also a sustainability program whose participating companies commit to continuous development of their operations. The quality of operations is verified by regular, on-site audits. The certificate is issued by an external, independent Green Key jury.

Read more about the Green Key sustainability certificate: Front page – Green Key

STF-label

The STF-label is the Sustainable Travel Finland label awarded by Visit Finland, which is used to communicate sustainable activities to tourists. The label’s goal is to promote sustainable tourism in Finland and facilitate sustainable choices for tourists.

Read more about the STF-label: Sustainable Travel Finland – Visit Finland

Read more about our sustainability actions here: Sustainability – Santa’s Hotels (santashotels.fi)

Forgot something? You can ask our reception if we have it! You can also borrow iron, ironing board and laundry drying racks from the reception.